Terms of Service

1. Agreement to these Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not use the Service.

2. The Service

YourWorkHQ Portal is a branded, multi-tenant client-portal platform that lets your organization manage projects, milestones, messaging, deliverables, invoicing, and related workflows with your own clients in one place. Each organization's workspace ("Organization") is logically isolated from every other Organization on the platform. We may update, add to, or remove features of the Service from time to time as we continue to develop the product.

3. Accounts & Eligibility

You must be at least 18 years old and able to form a binding contract to create an Organization or user account. You're responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate registration information and to keep it up to date. Notify us promptly at hello@yourworkhq.com if you suspect unauthorized use of your account.

Users you invite into your Organization (including your own clients) are subject to these Terms while using the Service, and you're responsible for their compliance as members of your Organization.

4. Free Trials

New Organizations get a 14-day free trial of the full Service with no payment method required. At the end of the trial, your Organization's access is paused until you choose a paid plan — a trial never automatically converts into or is charged as a paid subscription. We may change trial length or eligibility at any time, including for future signups.

5. Subscriptions, Billing & Payment

Paid plans are billed in advance on a monthly or annual basis, at the pricing and plan tier shown at yourworkhq.com/#pricing at the time of purchase or renewal. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You authorize us (or our payment processor) to charge your payment method on file for all fees due.

Fees are exclusive of applicable taxes, which we may collect where required by law. We may change our prices with at least 30 days' notice; changes take effect at your next renewal. Fees already paid are non-refundable except where required by law or as expressly stated in these Terms.

6. Cancellation & Termination

You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of your current billing period; we don't provide prorated refunds for unused time. After cancellation or termination, your Organization's data remains available for export for 30 days, after which it may be permanently deleted.

We may suspend or terminate your access to the Service if you materially breach these Terms, fail to pay fees when due, or if we reasonably believe your use poses a security or legal risk to us or other Organizations. Where practical, we'll give you notice and a reasonable opportunity to cure the issue first.

7. Your Data

As between you and us, you own all data you and your clients submit to the Service ("Customer Data"). We don't share Customer Data across Organizations, and we only access it to operate, secure, and support the Service, or as you direct. A full export of your Customer Data is available to you at any time through your Organization's settings, and remains available for 30 days after cancellation as described in Section 6.

You're responsible for the accuracy and legality of the Customer Data you and your invited users submit, and for having the necessary rights and consents to store it in the Service — including any personal data belonging to your clients.

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or the rights of any third party;
• Upload or transmit malicious code, or attempt to gain unauthorized access to the Service or other Organizations' data;
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits it despite this restriction;
• Interfere with or disrupt the integrity or performance of the Service, or probe, scan, or test its vulnerability without our written permission;
• Resell or white-label the Service itself as your own software product (as opposed to using its branded-portal features with your own clients, which is the intended use).

We may investigate and take appropriate action, including suspension or termination, against accounts that violate this section.

9. Third-Party Services

The Service lets you connect your own third-party accounts — for example Stripe Connect for invoicing and payments, Resend for email delivery, and Cal.com for scheduling. When you connect a third-party account, that provider's own terms and privacy policy govern the data and transactions handled through it. Client payments you collect through your connected Stripe account are processed directly between you, your client, and Stripe — we're not a party to that transaction and don't hold or move those funds ourselves. We're not responsible for the acts, omissions, or availability of third-party services you choose to connect.

10. Intellectual Property

We own all right, title, and interest in and to the Service, including its software, design, and branding, excluding Customer Data and any branding you upload for your own Organization's portal. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes and to serve your clients through it. You retain ownership of any logos, trademarks, or brand assets you upload to customize your Organization's portal.

11. Confidentiality

Each party may have access to the other's non-public business information in connection with the Service. Each party agrees to use the other's confidential information only as needed to perform under these Terms, and to protect it with the same degree of care it uses for its own confidential information (and no less than reasonable care).

12. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or fully secure, and we make no uptime commitment during early access.

13. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of or related to these Terms or the Service. Each party's total liability arising out of or related to these Terms will not exceed the fees you paid us in the 12 months preceding the event giving rise to the claim.

14. Indemnification

You agree to defend and indemnify us against any claims, damages, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of any law or third-party right.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll notify you by email or an in-product notice at least 14 days before they take effect. Continuing to use the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law & Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

17. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service, and supersede any prior agreements on the subject.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect.
• Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• No waiver. Failure to enforce any provision of these Terms is not a waiver of our right to do so later.

18. Contact

Questions about these Terms: hello@yourworkhq.com